Our Approach

We Listen

Before putting any plans in place, we spend time within your business: meeting your people, observing your practises, analysing your data, and engaging with your systems. The better we understand your internal situation, the better we can align with your needs and build a bespoke recommendations report, with specific solutions that will create tangible results.

All we ask for in return is access and transparency; the more we have of both, the more holistic a view we can build of how your business is functioning across departments, and where the heart of your challenges lie.

We Collaborate

Any advice we give you will be impartial and fit for purpose. Solutions and recommendations are only successful if they are specific to your organisation, which is why we will always take your feedback on board, and work with you to make decisions.

We Deliver

We love to roll our sleeves up and implement our suggestions within your organisation. The more involved we are in delivery, the better we can ensure that our advice is tangible and that the right changes are being made to drive the results you desire. 

OUR EXPERTISE

We can help you overcome business challenges and improve efficiencies across a wide range of areas:

Strategy

Road mapping your future success with a tailored development strategy and a clear growth plan.

  • In-depth analysis and evaluation of cross-departmental performance
  • Identifying present and future opportunities and challenges
  • Making recommendations and setting highly measurable KPIs

Customer Experience

Every kind of business has customers – and it’s your job to exceed their expectations.

  • Developing and delivering customer service strategies to build retention and acquisition
  • Defining your customer journey to enhance CSAT and NPS scores
  • Implementing digital solutions to improve customer experience

Business Transformation

Taking responsibility for change management across your business, so you can continue day-to-day operations without disruption.

  • Advice and guidance supporting transformation across departments
  • Optimising business performance by splitting change into manageable steps
  • Ensuring your people, processes, and technologies continue to run as smoothly as possible

People & Culture

Our Level 7 CIPD-qualified consultants help you attract and retain talent and overcome workforce challenges.

  • Evaluating your people analytics to improve your people strategy and recommending technology to enhance internal people infrastructure
  • Reviewing and developing your end-to-end recruitment process and enhancing your talent management programme
  • Making improvements to your Learning & Development and Employee Engagement programmes 

Project Management

Unbiased solutions to help your business perform more efficiently and effectively day-to-day.

  • In-depth analysis of your systems, processes, and structures
  • Streamlining costs
  • Increasing revenue 

Operations

Unbiased solutions to help your business perform more efficiently and effectively day-to-day.

  • In-depth analysis of your systems, processes, and structures
  • Streamlining costs
  • Increasing revenue 

our MODELS

We have a fully flexible approach to delivering our consultancy services, and so our model of working together is led directly by what your business needs.

BESPOKE PROJECTS

If you require help in a specific area or are working to a particular timescale, we can partner with you on a one-off bespoke project or fixed-term contract basis.

One-off support at a day rate is also available.

Interim Role Support

If you find yourself with a gap in an integral position within your business, we can help you avoid time-consuming temporary recruitment. Within our team of consultants, we have people who can fill roles at all levels.  

Ongoing Retainer Support

We can become a fully-fledged member of the team whenever you need us. We can work with you in essential areas across your business on a set number of hours or weeks per month.

our experience

At Mapanza, we don’t believe in a ‘one size fits all’ approach and work across all verticals within the public and private sectors.

Within the private sector, we have extensive experience consulting within retail, housing associations, Business Process Outsourcers (BPOs), and maintenance companies, amongst other industries.

We have experience working in the public sector in high-level government and health organisations, including the NHS England and Scotland, HM Passport Office (HMPO), and DVSA.